21-Day Returns Policy
We want you to love your new silk pillowcase, and we’re here to ensure your satisfaction. If you are not fully delighted with your purchase, you may return it within 21 days of receiving it. Below are the guidelines and terms for our returns process:
- Eligibility for Returns
- Items must be unused, unwashed, and in their original packaging to qualify for a return.
- Returns are accepted for items with no signs of use, wear, or damage to maintain our quality standards for all customers.
- Please retain the original packaging and any tags included with the pillowcase for a smooth returns process.
- Return Process
- To initiate a return, please contact our Customer Support team within 21 days of delivery. Our team will provide you with a Return Authorisation and specific return instructions.
- Returns sent without prior authorisation may experience delays in processing.
- Shipping Costs
- Return shipping fees are the responsibility of the customer unless the product arrived damaged or you received the incorrect item.
- We recommend using a trackable shipping method to ensure safe delivery of your return.
- Refunds
- Once we receive and inspect your returned item, we will process your refund to the original payment method within 7-10 business days.
- Exchanges
- If you would like a different colour or have an issue with the product, please contact our Customer Support team for an exchange. We’re happy to assist in finding the perfect match!
- Damaged or Defective Items
- If your pillowcase arrived damaged, please contact us within 48 hours of delivery. We’ll arrange for a prompt replacement or full refund. We may request photos of the damage for our records.
- Return Address
- Returns should be sent to the address provided by our Customer Support team. Please ensure that the item is securely packaged to avoid any damage during transit.
- Contact Us
- Our Customer Support team is here to help! If you have any questions about the returns process or your product, please reach out to us at info@opulencehair.co.uk