At Opulence, we are committed to delivering a high standard of service and ensuring every client has a positive experience with us.
If for any reason you are not fully satisfied with your visit, we would always welcome the opportunity to put things right.
How to Raise a Concern
If you have a concern regarding your service, we kindly ask that you contact us in writing within 7 days of your appointment.
You can do this by emailing us at info@opulencehair.co.uk
Please include as much detail as possible so we can understand your experience and review this thoroughly.
All concerns are taken seriously and will be reviewed by a senior member of the team.
Where appropriate, we may invite you back into the salon so we can assess your hair in person and discuss the best way forward.
Our priority is always to find a fair and professional solution, as we pride ourselves on our expertise, consultation process and high standards.
Your feedback is incredibly important to us and helps us continue to improve and maintain the level of service we are known for.